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This OpenPhone review covers the product now called Quo (formerly OpenPhone). For a small team that needs a shared business number for calls and texts, Quo is a strong, affordable option: plans start at $15 per user per month billed annually, every user gets a number, and calling and texting within the US and Canada are included, subject to a fair usage policy.

The trade-offs are in the details. AI summaries for all calls, phone menus, call transfers, HubSpot and Salesforce sync and auto call recording start on the Business plan, and US business texting requires a carrier registration with its own fees. Below is what each plan does for a team lead, and how to avoid surprises.

How we reviewed: based on Quo’s official pricing page and plan comparison table (including add-on and carrier fees), checked November 7, 2026. We have not run a paid account test; the pilot plan below is designed so your team can check call quality and workflow fit yourselves.

OpenPhone review: what Quo is and what changed with the rename

Quo is a cloud business phone: an app on desktop and mobile that gives each team member a business number for calls and texts, plus shared numbers that several people can answer together. The company behind it is still OpenPhone Technologies, Inc.; Quo’s own site lists “OpenPhone” and “Quo (formerly OpenPhone)” as alternate names, so reviews, help articles and integrations you find under either name refer to the same product.

For a team lead, the core idea is a shared inbox for phone conversations. Instead of customers calling one person’s mobile, calls and texts land on a shared number where teammates can see history, leave internal notes and pick up where a colleague left off.

Main building blocks on the current plans:

  • One local or toll-free number per user, new or ported, with extra numbers at $5 per month each.
  • Shared phone numbers with shared call and text history, internal threads and shared contacts.
  • Voicemail transcripts on all plans; AI call summaries and transcripts for all calls from Business.
  • Sona, an AI agent that can answer calls, with 1,000 free automation credits included (100 credits per call).
  • Integrations: Slack, Zapier, Make, webhooks, Google Contacts and email on all plans; HubSpot, Salesforce and other CRMs from Business.

Quo pricing (November 2026)

From the Quo pricing page, in USD per user per month. Taxes and fees are added at checkout.

Plan Billed monthly Billed annually Key additions
Starter $19 $15 ($180/year) Number per user, US/Canada calling and texting, voicemail transcripts, Sona AI agent, API, email support, manual call recording
Business $33 $23 ($276/year) AI summaries and transcripts for all calls, group calling, custom ring orders, call transfers, phone menus, HubSpot and Salesforce, analytics, auto call recording, live chat support, HIPAA ready
Scale $47 $35 ($420/year) AI call tags, dedicated onboarding, priority live chat and email support, inbound phone support

Free trial: 7 days, cancel anytime, and Quo says it will remind you before the trial ends.

Fees that are not in the per-user price

  • Extra numbers: $5 per month each.
  • US texting registration (A2P 10DLC): to text US mobile numbers reliably, businesses register with The Campaign Registry. Quo lists a one-time $19.50 review fee and a monthly messaging fee of $1.50–$3 depending on use case.
  • Automated texts: messages sent via the API, Zapier or Make cost $0.01 per outgoing text.
  • International calling and texting: add-on with per-minute and per-message rates by destination.
  • Sona usage beyond the free credits: paid credit tiers range from $25 per month (4,000 credits, about 40 calls) to $199 per month (60,000 credits, about 600 calls); overage per call runs from $1.00 down to $0.45 depending on tier.
Call routing illustration with a robot assistant and three team desks
Illustration generated with Nano Banana Pro

What Quo does well for small teams

Shared numbers that behave like a team inbox

Shared numbers let several people answer the same line, see who is talking or typing, and ring multiple teammates on incoming calls. On Starter, a shared number can have up to 10 paid users; on Business and Scale it is unlimited. For a support line, sales line or front desk, this is the feature that replaces personal mobiles.

Texting as a first-class channel

Snippets (saved replies), scheduled messages and auto-replies to texts, missed calls or voicemails are part of the product. Many small-business customers prefer texting, and Quo treats it as seriously as calls.

AI that saves note-taking

On Business and Scale, every call gets an AI summary and transcript, so a teammate picking up a conversation can read what happened instead of asking. Starter only gets summaries for calls Sona handles.

Routing without a phone system project

Business adds phone menus (IVR), custom ring orders, group calling and call transfers. That is enough for most teams of 3–30 people to route sales, support and billing calls without a telecom consultant.

Low cost per person

At $15 per user per month billed annually on Starter, or $23 on Business, Quo is inexpensive for small teams. There is no minimum seat count listed on the pricing page.

Limits and risks to check

  • Starter is light on team features. No phone menus, call transfers, group calling or analytics, recording is manual, and shared numbers are capped at 10 paid users. Most teams that share lines will want Business.
  • CRM sync starts on Business. HubSpot, Salesforce and other CRMs such as Pipedrive and Zoho are not on Starter.
  • “Unlimited” has a fair usage policy. US and Canada calling and texting are unlimited subject to Quo’s Fair Usage Policy. High-volume outbound calling or bulk texting is not what the plans are priced for.
  • Carrier registration takes time. US texting needs Campaign Registry approval and fees before deliverability is reliable. Start it on day one of your trial.
  • Sona credits run out. 1,000 free credits equal roughly 10 AI-handled calls. If you plan to let Sona answer after-hours calls, budget a credit tier.
  • Compliance features: Business and Scale are listed as HIPAA ready; audit log and SOC 2 report are via sales. If you are in a regulated industry, confirm requirements with Quo before porting numbers.
  • Not a call center. There are no power dialers or outbound campaign tools listed. Teams running outbound sales at volume should compare dedicated tools; see our Quo vs Aircall comparison.

Who Quo is for, and who should look elsewhere

Good fit

  • Small service businesses and agencies that want one shared number for customers, answered by several people.
  • Team leads replacing personal mobiles with business numbers for 2–30 people.
  • Teams where texting customers matters as much as calling.
  • Remote teams that want call summaries so handoffs do not depend on memory.

Look elsewhere if

  • You run an outbound call center that needs power dialing, queues and live monitoring.
  • You need extensive international calling as the main use case; per-minute rates apply outside the US and Canada.
  • Your organization requires SSO or audit logs on day one without a sales conversation.

If you are weighing a support-focused phone system, our Aircall review covers a tool aimed at larger support and sales teams. To track which marketing channels drive calls, see our CallRail review.

A simple number setup for a five-person team

Team leads often over-complicate the first setup. A structure that works for many small teams:

  • One main shared number for customers (the one on your website and invoices). Everyone who answers customers is on it, with a ring order so the same person is not always first.
  • Personal numbers (included, one per user) for direct follow-ups with existing clients.
  • A phone menu on the main number (Business plan) only if you have clearly separate teams, such as sales and support. Two options are usually enough.
  • Auto-replies for missed calls and after-hours texts so customers know when they will hear back, or Sona answering after hours if you budget credits.
  • Snippets for the five questions customers ask most, so replies stay consistent across the team.

Write down who owns the shared number’s unanswered messages each day. Shared inboxes fail when everyone assumes someone else replied. If your team already tracks recurring requests on a board, linking the two helps; see our monday.com review and monday.com pricing guide for how small teams structure that.

How to avoid overpaying for Quo

  1. Choose by team behavior, not headcount. If calls get transferred or several people answer one line, you need Business. If everyone mostly handles their own number, Starter can work.
  2. Use shared numbers instead of extra numbers. Each extra number is $5 per month. One shared support line answered by four people costs less than four extra numbers.
  3. Only pay for people who make or take calls. Pricing is per user; colleagues who only need to see notes may be better served through your CRM or Slack integration.
  4. Go annual after the pilot. Annual billing cuts Starter from $19 to $15, Business from $33 to $23 and Scale from $47 to $35 per user per month.
  5. Cap Sona before you scale it. Start with the free 1,000 credits, measure how many calls Sona handles in a typical week, then pick a tier.
  6. Budget the texting registration. The $19.50 one-time fee and $1.50–$3 monthly fee are small, but plan them so they do not surprise finance.

A two-week pilot for your team

  1. Day 1: Start the 7-day trial with two or three people on the plan you expect to buy (likely Business). Submit the US texting registration immediately.
  2. Day 2: Create one shared number for a real line (support or sales). Set up a ring order and a simple phone menu.
  3. Days 3–5: Route a portion of real calls to the shared number. Check call quality on Wi-Fi and mobile data, and whether AI summaries are accurate enough to replace notes.
  4. Days 6–7: Connect your CRM or Slack. Decide whether to continue before the trial converts.
  5. Week 2: If you continue, plan number porting with Quo’s free porting help, measure missed calls and response time on texts, and decide on annual billing.

Writing a one-page launch checklist helps; our phone system launch checklist was written for Aircall but most steps apply to any cloud phone.

Verdict

Quo (formerly OpenPhone) is a good choice for small teams that need shared business numbers, texting and AI call summaries at a low per-user price. Most teams sharing lines should budget for Business ($23 per user per month billed annually), where phone menus, transfers, CRM sync, analytics and summaries for all calls are included. Plan for the US texting registration, the $5 extra-number fee and Sona credits if you use the AI agent heavily. It is not built for high-volume outbound calling.

Verdict

Quo is an affordable, team-friendly business phone with strong shared numbers and texting. Budget for the Business plan if calls are shared or transferred, and include texting registration and Sona credits in your costs.

Best for

  • Small teams sharing a support or sales number
  • Businesses where customers prefer texting
  • Remote teams that need AI call summaries for handoffs

Look elsewhere if

  • Outbound call centers needing power dialers
  • Mainly international calling
  • Organizations needing SSO or audit logs without a sales process

Visit Quo (formerly OpenPhone)

Frequently asked questions

Is Quo the same as OpenPhone?

Yes. Quo is the new name for OpenPhone; the company’s legal name is still OpenPhone Technologies, Inc., and Quo lists "Quo (formerly OpenPhone)" as an alternate name.

How much does Quo cost?

As of November 2026: Starter $19, Business $33 and Scale $47 per user per month billed monthly, or $15, $23 and $35 billed annually. Extra numbers are $5 per month, and US texting registration has its own fees.

Is Quo free?

No, but there is a 7-day free trial and Quo says it will remind you before it ends. There is no free plan on the pricing page.

Does Quo include unlimited calling?

Calling and texting to US and Canadian numbers are unlimited on all plans, subject to Quo’s Fair Usage Policy. International calls and texts are billed per minute or message.

OpenPhone vs Aircall: which is better?

Quo suits small teams that want low per-user pricing, shared numbers and texting. Aircall targets sales and support teams that need features like power dialing and requires a minimum of 3 licenses. See our full Quo vs Aircall comparison.